Network SouthEast Railway Society

At launch, Network SouthEast set out the following list of objectives:

New Punctuality Code
Stated aim is: "No less than 90% of trains on NSE should arrive on or within five minutes of scheduled time."
Reliability: "No more than 1% of trains to be cancelled, for whatever reason."

Extra Staff
1,700 additional employees to be recruited (train crew, booking clerks, telephone enquiry and cleaners)
Telephone Enquiries: Answer calls within 30 seconds
Booking Offices: Maximum wait of 3 minutes

Cleanliness
Station Cleaning Gangs - Regular spring clean every 12 weeks
Carriage Cleaning: Daily interior/exterior clean. Heavy interior clean every 28 days.

Station Facilities
All 930 NSE stations to be repainted at a rate of 200 per year - Total repaint every 3 to 6 years
281 stations to undergo major renovation in next 3 years - Budget: £20m
More car parking spaces wherever possible

Carriage Interiors
New seat fabric, NSE maps, litter bins and more non-smoking accommodation

Information Systems
New technology to be employed for both stations and trains - Budget £7m over 3 years

New Trains
'Networker' unit under development for introduction in 1990 (Kent Link) - Intended to feature "Improved acceleration and deceleration, better reliability in winter weather and be more fuel efficient."